My name is Samantha and I am the owner of BrassBids.com. I haven't been on the PAW since the last post I made over a couple of weeks ago. I saw a recent spike in signups and most of them were from you fine people over here at PAW. So I decided I had better head on over to see what has changed and I am delighted to see that suzyq and angelducky gave the site such a great review! I have really kept my word and discontinued using autobidders and not place reserves on the auctions. I have gotten in the red by offering the big name products first but it is all worth it to establish credibility.
I want BrassBids.com to be a trusted an honest penny auction site. I love to hear feedback and suggestions so please feel free to email me directly at email@example.com
and I will get back to you as quickly as possible. You can post questions here but I may not see them as quickly as I would if you were to email me directly.
I know angelducky and suzyq have already touched on a few things but I wanted to let you guys know of a few more things and also reiterate what has already been said.
Since customer support is very limited at the moment I had to set some customer service hours. Customer Support hours are 3:00pm to 10:00pm PST and during those hours answers to emails and inquiries can take 30 min to 1 hour for a response. If you send an inquiry outside of these hours then it could take a little longer to respond.
When purchasing bid packs, bids are added manually. I am currently waiting on a response from my tech support on a resolution to this issue. I try to be online within 15 minutes of the auction ending so that when someone decides they need to purchase more bids I can add them as quickly as possible. This would be the only reason in a longer delay in answering emails as I am taking adding bid packs as top priority.
Starting Sunday 11/11 I will be implementing win limits. Bidders will only be allowed to win two (2) auctions in a 7 day period. This way it gives everyone a chance to be able to win something. When I start to feature big name products again then everyone will be able to bid and the win limits will not apply.
Sorry for such a long post but I am really glad that many of you have decided to give brassbids.com a second chance.
I will post here from time to time when a few good items are coming up so some of you don't miss out on all the fun. Please feel free to email me if you have any questions or suggestions.
Good luck and happy bidding!