Ouch! This almost sounds like a threat....be quiet, or else. Jeremiah, there is a difference between defending your site in a friendly manner and threatening a paying customer, a respected member of this forum. Without knowing the specifics of what is being discussed, I am merely commenting on the tone of your response. I am certain that this outburst did absolutely nothing to attract new customers to your site.
You know from your dealings with me through e-mail that I do not "jump" on people when they send me e-mails on the site. I give the facts of the situation and a response to the matter at hand.
There was no threat implied. What I am saying is that if someone comes on here and wants to make accusations I will use the information that is at my disposal to correct them and defend my site. I will NOT share personal information but I will show information about the incident. That is all that was meant by this. Since no-one is going to "give permission" when they know what the facts are. I tried to handle this matter in private e-mails however as you know everyone is quick to jump for the trigger and post a bad review when they don't get what they want.
Yes...that is the exact attitude and tone i received in the emails that he sent me. Now he is calling me a cheater....trying to extort free bids from him. I just felt I was cheated when the auction would not take my bid after I had invested so many. The lost of the bids is inconsequential to the issue now. It is his responses and his attitude to the situation that infuriates me. In the heat of the moment i am sure i came across a little strong, but he didnt see it from my perspective...only his....He was right and I was wrong..."plain and simple"! He can prove things all he wants...i could care less about the bids. I am more concerned with his threatening attitude and apparent lack of customer service.
Since we seem to feel that this is my FAULT and my customer service is poor lets put the e-mails into perspective here
Your e-mail to me @ 10:20
I was still trying to bid on this auction and started clicking at 6 sec and it would not take my bid.I click 5 times before it said ended and it would not take my bid!!!!!!!!!! I feel there was a glitch here and I would like my bids back.
My E-mail back to you 10:37
I'm sorry to hear that you believe there is an issue with the site. I have been keeping a very close eye on things tonight after the issues that were encountered last night. As such I was paying extra close attention to the auction for the $50 gift card and the server performance during that auction.
There were no technical issues or errors encountered during this auction. I
have also checked the connection log for the server and there were NO hickups in the server connection to the network or the internet. I have also not recieved any other reports of an outage from any other user that was involved in that auction.
I feel that the issue you may have encountered is actually an issue with the
browser on your computer. Some browsers including Internet Exploerer and Google Chrome have a connection limit of 10 minutes. After which time they will "drop" the connection to a website and in some cases you will be logged out. To restore this connection you must refresh your browser and make sure that you are still logged in. We recommend a refresh every 5-7 minutes if you have been watching an auction.
Thank you and have a wonderfun Evening!
Where in my e-mail is it that I imply that you are "stupid" as you say I did. I told you what the possible issue was as I have encountered this issue on other sites as well as my own. The timer will usually STOP counting and then
Where in this e-mail do I get defensive. In every e-mail (ask anyone who had a bidbutler issue when we started) I do get technical and show them as much data as I can so they can see exactly what I see.
The second set of e-mails are a little more rash on both counts and if you would like to continue this I will post them as well. But I would like to know in everyone's honest opinion did I do something that would be considered implying that someone was "stupid" or being "defensive".
Edited by Bargainsandfun, 05 February 2010 - 04:27 PM.