What generic email? from ITB or Bidtwister? Can you post it please?
From BidTwister:
[FONT="]Hello,[/FONT]
[FONT="]We are sending you this email to keep you informed concerning the product(s) that you have won on the BidTwister site.[/FONT]
[FONT="]While we have been contacting you and you may have inquired about the shipping status, we want to get you up to speed on where things are at and also give you two options.[/FONT]
[FONT="]First, we want to thank you for being a member, and we appreciate you being part of the BidTwister family. Please understand that BidTwister is a site that opened on February 15th of this year and not even our analysts anticipated the explosive growth we've had. Because of this, and some programming issues on the site, this has caused a shipping gridlock for items won between the dates of April 3rd to May 1st. Orders after May 1st are currently shipping in our normal shipping timeframe as per our terms and conditions.[/FONT]
[FONT="]So, your win(s) in this timeframe are delayed and we want to give you two choices in order to help get this issue resolved and make sure you continue to be a happy bidder! Here are the two options to clear this up.[/FONT]
[FONT="]Option 1:[/FONT][FONT="]Just be a little more patient with us (We know you have been!), and we'll get your win(s) out to you within the next 30 days or sooner. We are shipping everyday and getting this issue resolved.[/FONT]
[FONT="]Option 2:[/FONT][FONT="] You can elect to get a full refund posted to your Credit Card for the bids you placed on this auction. This refund will be calculated at the bid price you paid.[/FONT]
[FONT="]Please understand that we are doing everything we can to get this situation resolved quickly... but with hundreds of orders to be filled daily from April 3rd - May 1st, it is taking some time to do all the fulfillment with our shipping companies.[/FONT]
[FONT="]Action:[/FONT][FONT="]All you have to do now is simply respond to this email and just say "Option 1" or "Option 2"... That's it. We'll then notify you of a target ship date or calculate your refund and apply it to your Credit Card![/FONT]
[FONT="]But, our main goal is to keep you as a happy bidder, and make sure you know how important you are to us. Let's get this situation cleared up, and we want you to continue to keep bidding, and winning, on BidTwister.com![/FONT]