We recently interviewed the owner of Winno.co.uk to learn more:
Penny Auction Watch: What got you interested in the entertainment shopping industry?
We were looking for an opportunity that was fast paced, a bit different, and we could see ourselves being able to push the boat out with customer service and stand out from the crowd. Penny auctions interest us because it is quite a crowded market and quite a few of the competitors aren’t being entirely honest.
Penny Auction Watch: How long have you been open?
The website has existed for just over a year and has been trading for most of that time. We took ownership towards the end of December.
Penny Auction Watch: What kind of items do you offer/ have lined up? Do your auctions run on a schedule?
At the moment our auctions run from 6pm-9pm GMT, we are hoping to extend the weekend hours into the day soon. We started out concentrating mainly on the gaming and console market with a scattering of electrical items such at TV’s mobile phones and laptops. It would be nice if customers could suggest what they would like to see on the site in the future, since they are the ones doing the buying it makes sense they should have some say in which direction we take the site.
Penny Auction Watch: What are the timer increments between bids/does this vary by auction?
The timers reset to 30 seconds when bids are placed in the closing moments of the auction. One of the things we are looking at for the near future is moving to a faster, more reliable server and we may possibly choose to update the software as well so this may change.
Penny Auction Watch: How much are your bids?
We charge a flat rate of 40p per bid and give 50% free on the first purchase. We feel this makes Winno one of the cheapest websites of it’s kind.
Penny Auction Watch: What are your shipping costs? How long does it usually take for users to receive their items?
Shipping costs are worked out at cost for each item, we like to keep the costs as low as we can but always send the items recorded delivery so that we can guarantee they have reached the customer.
Penny Auction Watch: What states/countries are you open to?
All countries are welcome to participate, we do our best to source goods from within the country of the winning bidder.
Penny Auction Watch: What is your policy for bid refunds?
Bids will be refunded in the event of technical issue with the service.
Penny Auction Watch: Are there win limits, limits /household?
Eight items can be won per week, the win count is reset every Monday.
Penny Auction Watch: Is there a story behind the name/theme?
Because we have been passed the torch rather than designing the site ourselves we don’t have a story about the origins of the name,
but the site is designed to be easy to use and clutter free.