According to a user of For10Cents.com, because she posted on our forum under the For10Cents section over $11k+ worth of won items dating back to 118 days have just now been cancelled. Their reasoning, apparently users are not allowed to discuss For10Cents.com.
“My account was placed under review less then 1 week after I inquired about the status of over $11,000 worth of items I won, dating as far back as 118 days as of today.
When I inquired why my account was placed under review, I was sent this message by the CEO:
Thank you for your your email. We do appreciate you as our customer however we are obligated to do our best to keep For10cents.com as equal as possible and fair to all bidders. That requires constant review of activities on our portal as well as “outside” of it, including but not limited to Facebook, Penny Auction Watch etc. Your account came up under review due to certain information we collected. Be assured that we do appreciate you as an active customer and work hard to reasonably evaluate information to assure that our policies are respected by all bidders. As stated previously we will complete review within 7 to 10 business days and will contact you immediately.
Chief Executive Officer
145 S. Northwest Hwy.
Park Ridge, IL 60068
Ph: (1773) 818-4645
I finally received a call today from the CEO. They accused me of collusion because of posts I made on the 4.10 [for10cents] thread here on PAW and on a Penny Auction Facebook page. He said that he “doesn’t authorize it’s users to post about 4.10″. Can you believe that? What right does he have to accuse me of collusion when I was just using my right to free speech. I have never posted a claim to a single item and have take care to avoid bidding on auctions my friends bidded on so I wouldn’t be accused of collusion. Nor does it state in their TOS that you are prohibited from discussing 4.10 on Facebook or PAW. That argument really goes out the window when 4.10 actually did an interview with PAW!!!
When I asked for proof , he said “he didn’t have to furnish it”. He then offered me a “deal”. They would void all my open, unshipped wins and refund me my bids. I have won $11,429.82 retail value. I have paid $5,309.41. Quite a deal for them I’d say. He then said, “If I wanted to, I could continue the site after I signed a paper stating that I accepted this deal”. By no means will I sign any such thing!!! It is really funny though how they shipped out the $200 gift cards and other smaller value items while holding back the laptops and cameras I have won. What a joke!!!
Come to talking with other “power” bidders, they are doing the same exact thing to them. 4.10 is looking for excuses not to pay what they owe people. They are committing fraud and I will do whatever means necessary to recover what has been stolen from me and 4.10 prosecuted to the full extent of the law!!!”
According to their terms,
“2. Collaborative Playing – entering into a collusive agreement with other players; sharing Usernames; using one or more of the following in conjunction with multiple user accounts: billing address, shipping address, email address, credit card or bank account number, and computer IP address.
2. Termination by For10cents.com: a. For10cents.com reserves the right to temporarily or permanently terminate User account at its sole discretion for any reason or no reason, with or without notice or if it determines the User have violated these Terms & Conditions, any laws, or the rights of our other users or other third parties. You agree that if For10cents.com, in good faith and in its sole discretion, determines that You have breached these Terms & Conditions, For10cents.com may withhold, cancel or otherwise retain any and all of Your pending deliveries and/or refunds for bids.b. If For10cents.com terminates your Account for any reason other than your violation of these Terms & Conditions, any laws, or the rights of our other users or other third parties, then For10cents.com shall return to you the balance of any purchased and paid Bids”
b. If For10cents.com terminates your Account for any reason other than your violation of these Terms & Conditions, any laws, or the rights of our other users or other third parties, then For10cents.com shall return to you the balance of any purchased and paid Bids”
Other users are reporting that they’re still waiting for items after 3 months. We spoke with the CEO of For10Cents a few months ago, he didn’t tell us that users were not allowed to discuss his site, but we do know that they wanted a negative post removed.
The user who posted the following comment to our forum also just had their account suspended:
“The quickest I’ve ever recieved an item is 60 days. It’s usually closer to 90 though. I don’t know how they stay in business with such poor customer service and shipping times.”
Many months ago we cancelled their ads the very same day they were installed after we found shilled forum postings, they told us they fired the person responsible for this and then because we were reading positive experiences from users on our forum we posted an interview about them just a few weeks ago, we’ve since edited the post to reflect the delayed shipping & response times. We do not think it’s acceptable for them to wait as long as they have been to ship items to customers and to state in their terms that they can cancel a users’ account for any reason or for no reason at all(?).
What’s your opinion? This sounds like a gag order, is this even legal?
The FTC says items have to be shipped within 30 days unless specified otherwise, “You are required to ship merchandise within the time frame specified during the auction, or within 30 days, if a time frame is not specified. If you can’t meet the shipping commitment, you must give the buyer an opportunity to agree to the new shipping date or cancel the order for a full refund. To learn more about your responsibilities when shipping products, see A Business Guide to the Federal Trade Commission’s Mail or Telephone Order Merchandise Rule.”- Internet Auctions A Guide for Buyers and Sellers“
|Photo Credits: Some rights reserved by The Consumerist
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