Yes, there are penny auctions that ship fast. So what’s up with users who keep bidding on sites when they’ve yet to receive items?
Some users haven’t received items from some sites in months, with some it’s been over 6 months!
For instance, it was recently reported that users are still waiting for items from as far back as July of this year from BidSauce.com, there are other sites with slow shipping too.
From a user’s BidSauce.com chat transcript, originally posted to our forum:
we still have orders backed up to July…
it was some of those that we sent out
I am owed orders from July.
Can I ask why BidSauce is not shipping EVERY week? The website is taking in money from customers EVERY week…
as a new company, we have to jump through more hoops than a well established online vendor like amazon or ebay. Otherwise, we would be shipping 8 hours a day every day
You are not a new company! You have been around for a year now. What hoops are you referring to? Most of my orders are giftcards. You take the cards, put them in an envelope, use the shipping fee I paid you FIVE months ago, and send them to me.
we are doing the best we possibly can, and I mean that.
it’s not been nearly good enough obviously
No, it is not good enough. I seriously doubt the financial stability of this company, and I believe that is why BidSauce has been withholding shipments. If I do not receive shipping confirmation for my orders by Friday, Dec 3, I will be contacting the Better Business Bureau, as well as my lawyer.
that is understood.”
Penny Auction Sites Need to Adhere to The FTC’s Prompt Delivery Rules for Selling on The Internet:
“Complying With The Rule
By law, you must have a reasonable basis for stating that a product can be shipped within a certain time. If your advertising doesn’t clearly and prominently state the shipment period, you must have a reasonable basis for believing that you can ship within 30 days.
If you can’t ship within the promised time (or within 30 days if you made no promise), you must notify the customer of the delay, provide a revised shipment date and explain his right to cancel and get a full and prompt refund.
For definite delays of up to 30 days, you may treat the customer’s silence as agreeing to the delay. But for longer or indefinite delays – and second and subsequent delays – you must get the customer’s written, electronic or verbal consent to the delay. If the customer doesn’t give you his okay, you must promptly refund all the money the customer paid you without being asked by the customer.
Finally, you have the right to cancel orders that you can’t fill in a timely manner, but you must promptly notify the customer of your decision and make a prompt refund.
Running Late? Overwhelmed with Orders?
The Rule gives you several ways to deal with an unexpected demand.
- You can change your shipment promises up to the point the consumer places the order, if you reasonably believe that you can ship by the new date. The updated information overrides previous promises and reduces your need to send delay notices. Be sure to tell your customer the new shipment date before you take the order.
- You must provide a delay option notice if you can’t ship within the originally promised time. The Rule lets you use a variety of ways to provide the notice, including e-mail, fax or phone. It’s a good idea to keep a record of what your notice states, when you provide it, and the customer’s response.”- From the FTC’s Business Center
It’s unacceptable for a penny auction site to list more items than they can afford to ship.
In my opinion, it almost seems as if some penny auction sites are operating on a system similar to that of a ponzi scheme. These sites seem be offering more items without shipping owed items because they hope to generate enough income with present & future items so that they will be able to fulfill outstanding products.
If a site is slow to ship and you don’t want to wait, why continue to bid there?
If you’re a penny auction site owner and want to keep your customers happy, not to mention keep the law, you should ship fast and keep your customers updated!
We’ve just started a new thread in our forum on penny auction site shipping times, feel free to help us by adding to the thread!
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